Last Updated: March 2025
1. Eligibility for Returns and Refunds
1.1 Digital Products and Services
Due to the nature of our digital contract templates and services, all sales are generally final. However, refunds may be considered under the following circumstances:
- The product or service is demonstrably defective or materially different from its description.
- Technical issues prevented proper delivery or access to the product.
1.2 Time Frame
Requests for refunds must be submitted within 14 days of purchase.
2. Refund Process
2.1 How to Request a Refund
To request a refund, please contact our customer service at info@slawanmakoda.live with your order number and a detailed explanation of the issue.
2.2 Review Process
All refund requests will be reviewed within 5 business days. We may request additional information to process your request.
2.3 Refund Methods
Refunds will be issued using the same payment method used for the original purchase. Processing times may vary depending on your payment provider.
3. Non-Refundable Items
The following are not eligible for refunds:
- Products that have been extensively used or customized.
- Services that have been partially or fully rendered.
- Products where the terms of use have been violated.
4. Partial Refunds
In some cases, we may offer partial refunds for services or products that have been partially delivered or used.
